WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us [ADD LINK TO CONTACT PAGE] with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||$ 9.95||$19.95|
|5 - 10 LBs||$15.95||$29.95|
|15 LB +||$29.95||$49.95|
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact email@example.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email firstname.lastname@example.org
WHO TO CONTACT?
You can reach out at any time by email at email@example.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter through our CONTACT page on this website! You can also follow us on our social media pages as we are constantly posting about new work!
What is the archival quality of the inkpress paper you use?
I use two types of Inkpress Paper - Professional Glossy and Metallic Glossy - with a Canon Pixma Pro II to produce stunning 13" x 19" prints for my personel collection and for selected special printings. Though this paper has not been tested per se for its archival results, I will share with you what Inkpress has published under "Permanence Data" on their website:
Wilhelm Imaging Research (WIR)(http://www.wilhelm-research.com) is currently testing a wide range of Inkpress Inkjet Papers for print permanence ratings. Long considered the standard by which all inkjet papers are measured, WIR tests papers with Canon, Epson, and HP printers to determine the stability of the media.
The papers that were tested with Canon Inks if framed under glass had a life of 157-235 years before any fading occurs and even longer under UV glass. They are beautiful prints that have a substantial life.